Support
#######

This page explains how to get help with Rockfish, where to find training, and how to open a ticket.

Open a Ticket
*************

For support, email:

- For Rockfish-specific issues: `help@rockfish.jhu.edu <mailto:help@rockfish.jhu.edu>`__
- For general ARCH support: `help@arch.jhu.edu <mailto:help@arch.jhu.edu>`__

Please include:

- Your cluster username and allocation (if applicable)
- Job ID(s), commands run, and any relevant error messages
- Screenshots or outputs if applicable
- Any steps you’ve tried to resolve the issue

User Survey
***********

To help us improve our services, please take a moment to complete our user survey:

- `User Survey <https://jh.qualtrics.com/jfe/form/SV_bQOKO9M7xQFmwAu>`__

Software and Feature Requests
******************************
For requests related to software installations or new features, please use the following form:

- `Software Request Form <https://jh.qualtrics.com/jfe/form/SV_d5aGrhrF7ytYMQK>`__

Training & Workshops
********************

ARCH hosts training sessions throughout the year on a variety of cluster-related topics:

- JupyterLab, Slurm, Open OnDemand
- HPC workflows, containers, Python/AI, and more

Most sessions are conducted over Zoom, with some in-person workshops.  

- In-person attendees: Please bring a laptop.
- Register and view the schedule: `here <https://www.arch.jhu.edu/support/training-education/>`__